Vastly Improve the Onboarding Experience
Currently new device purchasers are left with oversimplified box inserts or overly complex instruction manuals to figure out how to use their new phone or tablet. Given the vastly increased complexities and sheer number of supported features and services, users are often left with no choice but to call customer service for help, return the device out of frustration, or to simply do without the features or services they want. Customer Mobile’s On-boarding solution can change that by offering users help right in the palm of their hand.
The Customer Mobile On-boarding solution provides support for new device purchasers exactly when and where they need it most, on the device itself. It gives immediate access to help for common issues and an easy way to help them engage more fully with the features and benefits of their new device, as well as offering additional opportunities for promotional messaging or service offerings.
The same preload module used for the shopping solution can be easily extended to configure itself to to run following completion of the device setup sequence and engage users in an unobtrusive way as they become familiar with their phone or tablet.
Intuitive and helpful support right on device
Extend Customer service beyond the store
Better understand Customers’ needs to offer customized solutions