Customer Mobile
We turn ordinary display phones into powerful in-store promotional devices.
Our Approach
We improve the entire mobile Customer Lifecycle. From the Point of Sale, to Out of Box and beyond.
At the Point of Sale we provide shoppers with a compelling multi-media experience that increases the likelihood of a sale.
From there we provide applications to improve the inital Out of Box experience along with applications for post-sale Support and Promotions.
Our Applications
Each application is integrated into our Reporting & Analytics engine which provides you with important data. Utilizing that data, decisions can be made to update messaging and target promotions in real time.
Point of Sale
A video loops on an idle device to entice shopper to pick it up and learn more, as the user engages the loop ends and the user is presented with a set of videos to watch, a feature list, accessory promotions or the ability to explore the device directly.Out of Box
An addressable, dynamic platform which is preloaded on each device prior to sale. Promotions, videos, and upsells can be updated with current information just prior to launch, and at any time during the life cycle of the deviceSupport
A reduction in costly customer support calls by using dynamic device specific FAQs that can be updated in realtime. This puts support in front of the user when they need it most.Targeted Messaging
Real-time messaging can be sent to regions, stores and devices.Promotions and pricing can be targeted to specific stores and individual users
Reporting & Analytics
Real-time data across stores, regions, stores, devices and featuresTime-series graphs show trending and relative performance
Supports decision making at all levels
About Us
Customer Mobile is Headquartered in San Francisco, CA, USA and has more
than 3 years of experience running mobile applications 24/7.
It is backed by a private investment group with a track record of notable success. Customer Mobile was spun out of a larger operating company in late 2011.
In 2011 we served over 15 million video advertising views into the hands of phone shoppers – our customers include both Verizon and AT&T in addition to others – we are on every phone they launch in every retail location. We are on pace to triple the number of views by year end (45 million). Customer Mobile is installed on 50+ models, in 7000 retail stores, on 80,000 devices.
Contact Info
Spear Tower, Suite 3600
San Francisco, CA 94105